The support servicesleader.
From installation and repairs to upgrades and quality assurance visits. We maintain an extensive support infrastructure, employing over 600 field service technicians operating out of 42 service centers Kingdom-wide.
Dispatch network · Kingdom-wide
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Site assessed
Dispatch
Engineer assigned
Restore
Machine back online
Coverage
Uptime is the product.
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Field technicians
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Service centers
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Years of service
ISO
9001:2015 certified
What we deliver
Lifecycle support, on the ground.
Installation
Site survey, delivery and commissioning of terminals, kiosks and security systems.
Repairs & Upgrades
Component-level repair and planned upgrade programmes that extend estate life.
Quality Assurance Visits
Scheduled QA inspections under our ISO 9001:2015 quality management system.
Help Desk
Centralised dispatch and escalation for incidents across the Kingdom.
42 Service Centers
Regional coverage that keeps engineers close to every deployed machine.
600+ Technicians
Certified field engineers trained on OEM platforms and AU software.
Service level agreements
Three tiers, one agreement.
Our agreements are written around how a machine actually fails, so the right skill set arrives the first time and the estate keeps running.
First line maintenance
The routine attendance a branch needs: clearing jams, replenishing, resetting and the everyday interventions that get a machine back in service quickly.
Second line maintenance
Deeper engineering work on the module and component level, carried out by certified engineers with access to spares held in our service centers.
Consumables
Scheduled supply of the parts a machine consumes as it works, journal and receipt rolls, cards and cleaning kits, planned against usage rather than incidents.
Leasing agreements
Hardware without the capital line.
Terminals, kiosks and cash systems taken on a lease rather than bought outright, with maintenance, spares and refresh built into the same agreement so the estate stays current.
Software agreements
Licensed, supported, updated.
Payment and management software licensed per estate, kept aligned with EMV, SPAN and scheme requirements as those standards move, with support and updates included for the term.
- Scheme and regulator compliance maintained through the term
- Updates and patching handled by AU engineering
- Support desk and escalation included
Next step
Service that scales with your network.
Build a support programme around your estate, your service levels and your growth plan.